Welcome to Valpar Bathroom Shop’s FAQ section. We’ve compiled answers to common questions about our premium bathroom products and services to help you create your dream bathroom with confidence.

Product Questions

What types of bathroom products do you offer?
We specialize in premium bathroom fixtures and accessories including:
– Commercial-grade faucets (ARB265W, ARB775W series)
– Bathroom cabinets & storage solutions
– Bathtub and shower faucets
– Bathroom sink faucets
– Shower caddies and accessories
– Medicine cabinets
All our products are selected for their quality, durability, and elegant design.
Are your faucets suitable for commercial use?
Yes! Our ARB265W and ARB775W faucet series are commercial-grade products designed for heavy-duty use while maintaining elegant aesthetics perfect for luxury bathrooms.
Do you offer matching sets for bathroom fixtures?
Absolutely. Many of our faucets, spouts, and accessories are available in coordinated collections to create a harmonious bathroom design. Look for product series numbers (like ARB265W or ARB775W) that appear across multiple product categories.

Shipping & Delivery

Where do you ship from and how long does delivery take?
All orders ship from our Los Angeles warehouse within 1-2 business days. Delivery times:
– Standard Shipping (DHL/FedEx): 10-15 days after dispatch ($12.95 flat rate)
– Free Shipping (EMS): 15-25 days after dispatch (orders over $50)
Do you ship internationally?
Yes! We ship globally except to select Asian countries and some remote regions. All international shipments include customs-friendly documentation.
Can I track my order?
Certainly. All standard shipments via DHL/FedEx include full tracking. For EMS shipments, tracking may be available depending on your location. You’ll receive tracking information via email once your order ships.

Returns & Exchanges

What is your return policy?
We offer hassle-free returns within 15 days of delivery. Simply contact our support team at [email protected] to initiate the process. Items must be in original condition with all packaging.
What if my product arrives damaged?
We carefully package all fragile items, but if damage occurs, please contact us immediately at [email protected] with photos of the damage. We’ll arrange for a replacement or refund.
Do you offer exchanges?
Yes, we can exchange products within the 15-day return window. Please note that return shipping costs are the customer’s responsibility unless the exchange is due to our error.

Payment & Account

What payment methods do you accept?
We accept:
– Visa
– MasterCard
– JCB
– PayPal
All transactions are securely processed.
Is my payment information secure?
Absolutely. We use industry-standard encryption for all transactions and never store your full payment details on our servers.
Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account lets you track orders more easily and saves your information for future purchases.

Customer Support

How can I contact customer service?
Our dedicated support team is available via email at [email protected]. We typically respond within 24 hours.
What are your business hours?
Our Los Angeles-based team operates Monday-Friday, 9am-5pm PST. Emails received outside these hours will be answered the next business day.
Can I visit your showroom?
Currently we operate as an online retailer with our warehouse at 4905 Romrog Way, Los Angeles. While we don’t have a public showroom, our website features detailed product images and specifications to help you make informed decisions.

Didn’t find your answer here? Contact our friendly support team at [email protected] – we’re happy to help with any questions about creating your perfect bathroom sanctuary.