Shipping Information

At Valpar Bathroom Shop, we deliver premium bathroom fixtures and accessories to homeowners, interior designers, and commercial property developers worldwide (excluding some Asian and remote regions).

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays).

Shipping Options

  • Standard Shipping ($12.95):
    • Carrier: DHL or FedEx
    • Delivery time: 10-15 business days after shipment
  • Free Shipping (Orders over $50):
    • Carrier: EMS
    • Delivery time: 15-25 business days after shipment

Note: Delivery times are estimates and may vary depending on destination and customs processing. International customers may be subject to additional customs fees and import duties which are the customer’s responsibility.

Returns & Exchanges Policy

We want you to be completely satisfied with your premium bathroom products. If you’re not happy with your purchase, we offer a straightforward returns process.

Non-Returnable Items

Due to hygiene and safety reasons, the following products cannot be returned or exchanged unless they arrive damaged or defective:

  • Bathroom Sink Faucets
  • Bathtub Faucets
  • Bathtub Spouts
  • Centerset Bathroom Faucets
  • Ceramic items
  • Custom or special order items (final sale)

Return Eligibility

To qualify for a return or exchange:

  • Item must be in original, unused condition with all tags and packaging intact
  • Return request must be initiated within 15 days of receiving your order
  • Original proof of purchase (order number) must be provided

How to Return an Item

Step 1: Contact Customer Service

Email our returns team at [email protected] with the following information:

Subject: Return/Exchange Request – Order #[Your Order Number]

Body:
Dear Valpar Bathroom Shop Team,

I would like to request a [return/exchange] for my recent order #[Your Order Number].

Item(s) for return/exchange:
– Product Name: [Product Name]
– SKU/Item Number: [If available]
– Quantity: [Number of Items]
– Reason: [Please specify reason]

For exchanges, please specify the replacement item you would prefer.

Please let me know the next steps to complete this process.

Thank you,
[Your Full Name]
[Your Contact Information]

Step 2: Receive Return Authorization

Within 2 business days, our team will:

  • Verify your request meets our return policy
  • Provide a Return Merchandise Authorization (RMA) number
  • Send detailed return shipping instructions

Step 3: Ship Your Return

Important notes about returns:

  • You are responsible for return shipping costs unless the return is due to our error
  • We recommend using a trackable shipping service
  • Include the RMA number clearly on the package
  • Original shipping fees are non-refundable
  • For international returns, mark the package as “Returned Goods” to avoid customs charges

Refund Process

Once we receive and inspect your returned item:

  • Refunds will be processed within 5-7 business days
  • Your refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Depending on your financial institution, it may take additional time for the refund to appear on your statement

Exchange Process

For exchanges:

  • We will ship your replacement item once we receive and process your return
  • Standard shipping rates apply for exchanges unless the exchange is due to our error
  • You will receive tracking information for your replacement shipment

Damaged or Defective Items

If your item arrives damaged or defective:

  • Contact us immediately at [email protected] with photos of the damage
  • We will arrange for a replacement or refund at no additional cost to you
  • In some cases, we may require return of the damaged item

Need Help?

Our customer service team is happy to assist with any questions about shipping or returns.

Contact us at:

  • Email: [email protected]
  • Mail: Valpar Bathroom Shop, 4905 Romrog Way, Los Angeles, CA 90001, United States

We appreciate your business and strive to make every Valpar Bathroom Shop experience exceptional.